Name: HoloEd
Address: Melbourne, VIC, AU
Telephone: 1300 096 992
Price range: $$

The short version. These are the key charges. The full terms below explain how each one works.

Late return: hire keeps running until the equipment is back. If it's not returned within 7 days after your hire ends, we'll bill you the full value of the product.
Damage: if equipment comes back damaged (beyond fair wear and tear), or is lost or stolen, we'll charge the full value of the product.
Early return: you can hand equipment back before your term ends. We charge 25% of the payments left on your term, and the remaining 75% is cancelled or refunded.

1. About these terms

These terms are an agreement between HoloEd Pty Ltd (ACN 696 310 639, ABN 89 696 310 639) of Melbourne, Victoria ("HoloEd", "we", "us") and the person or business placing the order ("you"). They apply to every hire, hire-to-purchase and purchase of screens, stands, LED posters, lecterns, accessories and CMS software ("equipment") from us, whether ordered on this website, by phone, by email or from a written quote.

You accept these terms when you place an order, tick the box at checkout, sign a quote or agreement, or accept delivery. If a written quote or agreement we give you says something different from these terms, the quote or agreement applies to that order.

If you order on behalf of a business, you confirm you're authorised to bind that business.

2. Your rights under the Australian Consumer Law

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that can't lawfully be excluded. If any term would do that, it doesn't apply to the extent it would.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

The charges in sections 7, 8 and 9 are for loss, damage or early return caused by you. They never apply where equipment fails or can't be used because of a fault, or anything else that is our responsibility.

3. Orders, prices and payment

All prices are in Australian dollars. HoloEd is not currently registered for GST, so no GST is charged. If we become registered, we'll tell you before any GST is added to future payments.
Delivery, collection and set-up costs are confirmed with you after your order unless included in your quote.
Online payments are processed by Revolut. We never see or store your full card details.
You can pay for a hire in full up front, or weekly by automatic billing. For weekly billing and hire-to-purchase, you authorise us to charge your nominated payment method each week for the length of your term.
Where these terms allow us to charge a fee (sections 7, 8, 9 and 15), we'll email you an itemised invoice first. You authorise us to charge it to your nominated payment method if it isn't paid within 7 days of the invoice.
An order is accepted once we confirm it by email. We may decline an order, in which case any payment is refunded in full.

4. Hire

Online hire bookings are for a minimum of 4 weeks and up to 52 weeks. Shorter event hire is available by quote.
The hire period starts on the delivery (or pick-up) date and ends on the end date shown in your order confirmation. You can ask to extend it; extensions are charged at the same weekly rate unless we agree otherwise.
If you hire for personal, domestic or household use, the total hire period (including extensions) can't be more than 4 months. Longer hire periods are available for business use only.
The equipment remains our property at all times. Hire gives you the right to use it, not to own it.

5. Hire-to-purchase

Hire-to-purchase lets you pay a fixed weekly amount over 12, 24 or 36 months and then own the equipment. The weekly payment, number of payments and total amount payable are set out in your agreement before you sign.
Hire-to-purchase is available for business use only. By entering a hire-to-purchase agreement you declare that the equipment will be used wholly or predominantly for business purposes. We may ask you to sign a separate business-purpose declaration.
The equipment remains our property until every payment has been made. Ownership passes to you when you've made the final weekly payment and the $1 buyout payment. Until then, sections 6 to 10 and 15 apply to you just as they do to a hire customer.

6. Delivery, set-up and return

We'll confirm the delivery or pick-up time with you. Please make sure someone is available and that there's safe access for our team and the equipment.
Check the equipment when it arrives and tell us within 48 hours about any damage or fault, so it's recorded as not caused by you.
At the end of your hire, make the equipment available for collection (or return it to us, if agreed) with all stands, remotes, cables, power supplies and packaging, in the same condition it was delivered in, apart from fair wear and tear.
We'll inspect the equipment when it comes back and tell you within 7 days if we find any damage or missing parts.

7. Late return and non-return

If the equipment isn't returned (or made available for collection) by the end of your hire period, hire charges continue at your weekly rate, calculated per day, until it is returned.
We'll contact you as soon as the equipment is overdue. If the equipment still hasn't been returned within 7 days after the end of your hire period, we will bill you the full value of the equipment: the outright purchase price shown on our website (or in your quote) at the time of your order. For a hire-to-purchase agreement, the full amount is every payment remaining under the agreement, including the $1 buyout.
If you return the equipment in good condition after being billed, we'll refund the full-value charge, less the extra hire charges owed for the late period and any charges under section 8.

8. Damage, loss and theft

You're responsible for the equipment from the time it's delivered to you until it's collected by or returned to us.
If the equipment is returned damaged, or is lost or stolen, we will charge you the full value of the product: the outright purchase price shown on our website (or in your quote) at the time of your order.
This doesn't apply to fair wear and tear, to faults covered by section 12, or to damage that was reported under section 6 when the equipment arrived.
Before charging, we'll send you photos and a description of the damage and give you 7 days to respond.
If equipment is stolen, report it to the police and to us within 24 hours and give us the police report number.
We recommend you check that your business or contents insurance covers hired equipment.

9. Returning equipment early

You can end a hire or hire-to-purchase agreement early by telling us in writing (email is fine) and returning the equipment.
If you return equipment before the end of your hire or hire-to-purchase period, we will charge 25% of the remaining term: 25% of the total of the weekly payments that would have fallen due between the return date and the end of your term.
Your remaining weekly payments are then cancelled. If you paid for your hire in full up front, we'll refund the other 75% of the unused weeks within 14 days.
Returned equipment is still inspected under section 6, and section 8 applies to any damage.
No early-return charge applies where you end the agreement because of a major failure, or a failure we haven't fixed within a reasonable time (see section 12).

10. Looking after the equipment

Use the equipment indoors (unless we've agreed otherwise in writing), follow the instructions we give you, and keep it away from water, heat and rough handling.
Keep it at the delivery or event address in your order. Ask us before moving it to a different address.
Don't sell, sub-hire, lend, give away or offer the equipment as security, and don't open, modify or repair it yourself.
Let us inspect or service the equipment at reasonable times, after giving you reasonable notice.

11. CMS software and your content

If your order includes the HoloEd CMS, you may use it with our equipment for the length of your term. Your access ends when your agreement ends.
You own the images, video and other content you display, and you're responsible for having the rights to use it and for making sure it's lawful and not offensive.
We may remove content that we reasonably believe is unlawful or infringes someone else's rights.

12. Faults and repairs

If equipment develops a fault that isn't caused by misuse, call us on 1300 096 992 or email sales@holoed.com.au. We'll repair or replace it at our cost as soon as reasonably possible.
You won't be charged hire for any period the equipment can't be used because of a fault that is our responsibility.

13. Buying outright

Ownership and risk pass to you on delivery, once you've paid in full.
Products come with the manufacturer's warranty, which we'll help you claim. This is in addition to your rights under the Australian Consumer Law (section 2).
We don't offer refunds if you simply change your mind, but this doesn't affect your rights under the Australian Consumer Law.

14. Cancelling before delivery

You can cancel an order up to 48 hours before the scheduled delivery or pick-up for a full refund.
If you cancel within 48 hours of delivery, we may deduct reasonable costs we've already incurred, such as a booked delivery, and refund the rest.

15. Missed payments and ending an agreement

If a payment fails we'll let you know. Please update your payment details or pay within 7 days.
If a payment is more than 14 days overdue after we've sent you a written reminder, or you seriously breach these terms, we may end your agreement by notice in writing and arrange to collect the equipment.
If we end the agreement, you must pay any amounts overdue, plus any charges that apply under sections 7 and 8, and our reasonable costs of collecting the equipment. The early-return charge in section 9 applies to the remaining term.
We'll only enter your premises to collect equipment with your permission or as the law allows.

16. Personal Property Securities Act

Our interest in the equipment may be a security interest under the Personal Property Securities Act 2009 (Cth) (PPSA), and we may register it on the PPS Register. You agree to give us any information we reasonably need to do this and to tell us if your name or business details change. To the extent the law allows, you waive your right to receive a verification statement, and the parties agree that the sections of the PPSA listed in sections 115(1) and 115(7) do not apply, where those sections can be contracted out of.

17. Our liability

Subject to section 2, we're not liable for any loss that isn't reasonably foreseeable, or for loss caused by your own content, your misuse of the equipment, or events beyond our reasonable control.
Where equipment or services are not of a kind ordinarily acquired for personal, domestic or household use, our liability for a failure to comply with a consumer guarantee is limited, where the law allows, to repairing or replacing the equipment or supplying the services again (or paying the cost of doing so).

18. Privacy

We collect your name, contact, delivery and order details to supply the equipment, process payments (through Revolut), and contact you about your order. We only send you marketing if you opt in, and you can unsubscribe at any time. We don't sell your personal information. To access or correct the information we hold about you, email sales@holoed.com.au.

19. Complaints

If you're unhappy with anything, please contact us first on 1300 096 992 or at sales@holoed.com.au and we'll work with you to fix it. If we can't resolve it, you can contact Consumer Affairs Victoria (consumer.vic.gov.au) or the consumer protection agency in your state or territory.

20. General

These terms are governed by the laws of Victoria, Australia.
We may update these terms from time to time. The version in force when you placed your order applies to that order. Changes to an ongoing agreement only apply if you agree to them.
If any part of these terms is invalid or unenforceable, the rest still applies.
We may send notices to the email address you gave us at checkout. You can send notices to sales@holoed.com.au.

HoloEd Pty Ltd · ACN 696 310 639 · ABN 89 696 310 639 · Melbourne, VIC · 1300 096 992 · sales@holoed.com.au
Terms version 1.0, effective 29 September 2026.